Refund policy

Return, Refund & Damage Claim Policy

ALL SALES FINAL

All sales are final. We do not accept returns, refunds, or exchanges under any circumstances except for items that arrive damaged due to shipping.

By completing a purchase, you acknowledge and agree to this policy.

DAMAGED ITEM CLAIMS (STRICT REQUIREMENTS)

We only replace items that arrive damaged at the time of delivery.

To be eligible for a replacement, you must submit a damage claim within 14 days of the delivery date. Claims submitted after this period will be automatically denied.

Required proof (ALL REQUIRED):

  • Clear video evidence showing the damage

  • Photos of the damaged item

  • Photos or video of the original packaging, including shipping label

  • Order number and proof of purchase

Failure to provide complete and clear proof will result in denial of the claim.

All claims must be submitted via email only to:
buckarooxfishing@gmail.com

We do not accept claims through social media, comments, or direct messages.

REPLACEMENTS ONLY — NO REFUNDS

Approved damage claims will receive a one-time replacement of the same item at no additional cost.

We do not offer:

  • Refunds

  • Partial refunds

  • Store credit

  • Exchanges

  • Size swaps

Replacement approval is determined solely at our discretion.

FRAUD & ABUSE PROTECTION

We reserve the right to deny any claim that appears to involve:

  • Wear and tear

  • Misuse or improper handling

  • Intentional damage

  • Repeated claims from the same customer

  • Inconsistent, edited, or unclear photos/videos

  • False or misleading information

Any attempt at fraud, abuse, or chargeback manipulation will result in:

  • Immediate claim denial

  • Order cancellation

  • Permanent ban from future purchases

All claims are documented and reviewed.

NON-RETURNABLE ITEMS

The following items are strictly non-returnable:

  • Apparel and accessories

  • Print-on-demand items

  • Custom or handmade products

  • Sale or discounted items

  • Gift cards

  • Used, worn, or washed items

LOST OR STOLEN PACKAGES

Once an order is marked delivered by the carrier, we are not responsible for lost, stolen, or missing packages. Customers are responsible for providing a secure delivery location.

CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback without first contacting us will be treated as policy abuse.

Evidence including tracking confirmation, photos, videos, and this policy will be submitted to the payment processor to dispute fraudulent chargebacks.

CONTACT

All policy inquiries must be sent to:
buckarooxfishing@gmail.com